Your outdated vouchers will work as the expiry date was extended online.
We hoped to have delivered all crowdfunding rewards long before, hence printing the expiry on the vouchers. Due to the multiple issues we had to overcome, the delivery was delayed.
Once the final delivery is complete for the project, we will send a notification email. The vouchers will be valid for one additional month following this date.
*Vouchers are only available for our crowdfunding backers and for use with 'COFFEEJACK Machine' purchases*
For 50% DISCOUNT on the COFFEEEJACK machine please use the following code at checkout: CJ50-23
If you are missing items from your delivery then firstly, we apologise for this inconvenience. The first thing to check is whether your payment completed at the time of purchase. If the payment was processed, then please following the steps below.
If you have only purchased items via this website then the issue could be a packing error. We are able to track this by linking your order to the combined package weight tracking vs your online order. If you have purchased items outside of this website via crowdfunding platforms then we may need some more information.
CROWDFUNDING PURCHASES:
Each product item is associated in our system via an email address as this is the most reliable association to each backer. Postcodes, phone numbers and names are unreliable due to people moving house, changing phone contracts or marital status during the course of the project. Therefore, we must have ALL emails used on each platform in order to link your order to one singular package or to send the remaining order.
This is the most likely cause for missing items.
So, lets get this sorted!
There is chance that one of the email addresses associated to the different platforms (shown above) has not been provided to us. We will need this information from you in order to resolve the issue. However, you may have already confirmed that no other addresses were used. In this instance, the issue could be due to a packing or incomplete payment error. We will be able to confirm this by checking both the tracking and payment systems.
We appreciate it can be tedious completing surveys in order to find resolution, however we can assure you that we are continually streamlining our processes to resolve issues quicker.
Please follow the link below to ensure that your address details are up to date and ALL email addresses have been provided. We will be able to cross reference this information and determine whether items are missing. This is a more efficient way of resolving issues as opposed to repeatedly cross referencing separate databases for each person (payments, platform and tracking).
Fundamentally, we are here to help!
**Please do not email this information, all correspondence MUST be communicated via this form**
Thank you
When the £12 shipping charge was received we assigned a £6 credit to your Backer ID. This will we issued to you when new products are released.
We are extremely grateful for your support in helping us complete the COFFEEJACK project. Its been a long, tenacious journey but we hope you are enjoying using COFFEEJACK!
Your contribution will not be forgotten and we will make sure to provide you with best service moving forward including continued product support and specialty discounts.
Thank you
COFFEEJACK has been designed so that only limited areas are exposed to coffee grind. There are a series of one way valves to ensure that only clean water passes through the main body of the machine, which significantly reduces the requirement for cleaning.
The video below shows how to clean COFFEEJACK efficiently without the need to disassemble main body components:
This is most likely because there is not enough restriction in the basket to create the back pressure required for a quality espresso extraction. This could be due to the following reasons:
Grind is too coarse (use fine grind only).
Not enough grind in basket (14-16g is recommended).
Tamp compression is too low (25-30 lbs is recommended).
Water temperature is too low (100°C is recommended). This accounts for a temperature drop before reaching the grind between 90-96°C (optimum for espresso).
Channeling has occurred. This is where an unwanted water path has been created through the grind, preventing sufficient back pressure. To prevent this from occurring, pre-soak the grind at low pressure before high pressure is applied (see ‘How to get the Best Results from Coffeejack’).
The video below will take you through each step required to achieve the best results using COFFEEJACK. If you would like to know about a particular step of the process, the video is timestamped into sections.
We have over thousands of COFFEEJACK users around the world in 167 countries. Many of these users share their tips to achieve best results on our website forum. Please follow the link below to become part of the community!
There are detailed instructions available on our website. It is highly recommended that these are reviewed carefully before using COFFEEJACK.
Please visit: SAFE USE & MAINTENANCE
There is no need to replace the seals unless there is failure and all troubleshooting steps have been completed. If COFFEEJACK is no longer working after these procedures then one of the seals may be damaged and COFFEEJACK will require inspection.
The seal replacement kit only contains the components that could potentially be subject to failure over a long use period. The video below shows a full assembly video for the COFFEEJACK unit which will guide the seal replacement process. All of the components are easily identifiable within the video without the need to measure components.
Seal and valve specifications are not available given that we use custom moulds to create bespoke sized o rings and valves. There are also 5 different shore variants (hard/soft) within the selection. These materials are critical in order for COFFEEJACK to function efficiently.
Replacement Seal Kit available HERE
The basket valve is designed to reduce leakage from used grind in transit. It also enables both a pressurised and unpressurised portafilter to be used during extraction.
Our preference is using COFFEEJACK without the valve in place as this usually achieves the best extraction results. However, it's worth experimenting with and without to make a decision based on your own preference.
Removing and positioning the valve is a quick and simple process (see below).
**Use a blunt tool to prevent damage to the valve.**
The COFFEEJACK portafilter diameter is quite unusual, therefore tampers this size are not readily available online.
Therefore, we designed our own bespoke Stainless Steel Tamper @ 45.5mm OD
TAMPER LINK: HERE
Once the parcel has been processed, you will receive a tracking number from SFC. This will be delivered to one of the emails used to purchase a COFFEEJACK product.
The tracking number can be used to check delivery status via the link below:
This will be due to one of the following reasons:
Missing/mistyped contact details
Takepayments system failing to capture an email
Failing to submit a different email used to purchase a COFFEEJACK items on different platforms.
Paypal/Takepayments email is different to a purchase email AND we have not been notified of these purchase emails.
ALL OF WHICH CAN BE FIXED VIA THE LINK BELOW.
We still have certain bits of information from your payment but will need some additional details in order to associate and fix the problem.
**If you received an email from us to say that your order is on its way, then you will not need to provide this information.**
CROWDFUNDING BACKERS ONLY:
We are delivering products in batches as we receive updated shipping information, therefore we need your shipping information now. It is very important that we receive this new information from you, so that the orders can be linked and prepared in advance. If your information changes at a later stage, you will be able to submit this form again and we will use the most recent submission. If it doesn’t change, then the parcel will be sent to the address provided via the link below.
Your parcel will NOT be sent if shipping information is not provided via the link below. We apologise for requesting this information again but we need to ensure the parcel is going to the correct location as delivery information may have changed.
The parcels will be sent in the order that the survey submission is received, therefore it is recommended that this form is submitted as soon as possible.
IMPORTANCE OF ALTERNATIVE EMAILS IN ORDER TO LOCATE YOUR ORDER
Please see the illustration below, explaining how we collate your order: